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Lesson 1 is a relaxed introduction to the course. In the first page we introduce our S.A.F.E. concept in that a cashier needs to perform their duties of Closing with Speed, Accuracy, Friendliness and Efficiency.
We explain basic cashier duties required at the point of sale before we get into the really tough stuff. Don't let this easy first lesson make you feel too comfortable. Sharpen your pencils and get ready for the harder things to come.
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This lesson focuses on training the student in dress codes; courtesy cards; cashier math and making change.
If you're a high school student looking for your first job you will need to realize that whatever the current dress code trends are at school, they have no place at work. And if you're a high school student that can't seem to hold down a job you may want to take a look in the mirror before your next interview. Appearance will be very important in your life.
This lesson also presents what a courtesy card is and how they work.
Time to sharpen that pencil because here's where we start to talk about basic math. You need to have a pen/pencil and paper when you take the online quizzes and exam, so please be prepared.
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How much do you really know about United States currency? In this lesson we cover details about counterfeit paper money and even counterfeit coins. We give you details of how people try to pass fake money, and how to spot it. We also explain what to do when you realize someone is attempting to pass fake money.
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Credit Cards have become the safest form of payment. This lesson starts with the basics of credit cards so you have an understanding of how they work. Then it continues with explaining the different types of cards you might see while working as a cashier, the process of accepting one at checkout, and how to watch out for scams.
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Paying by check is still an option and residents of the United States use checks more often than residents of any other country. This lesson teaches about check fraud, what to do when suspecting check payment problems, dealing with possible dangers and other important aspects of forged checks.
We don't want this lesson to frighten anyone, and we give you tips to keep yourself safe as well as how to take quick notes about customers so you can report them later to your manager or the authorities.
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In this lesson we explore the origins of the cash register dating back to 1879 and bring you forward to the different type of cash registers available today.
We also show you how a bar code works, as well as explaining what a QR Code is and why they are all the rage in new media advertising and helping customers get decision making information.
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A crisis could be any of the following three elements: (a) a threat to the organization, (b) the element of surprise, and (c) a required short decision to obtain an immediate result. Furthermore, a crisis is a process of transformation where the old status quo can no longer be maintained, resulting in a possible fourth defined element which is the need for change.
Wow, that sounds important! That's the introduction to this lesson and we cover literally how to stay alive in a robbery. We also cover other types of crisis situation.
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As the POS Cashier you are likely the very last person in the store that the Customer will have any interaction with. You have a special responsibility to make certain the Customer is fully educated and fully informed about any special or unusual policies the store has with regard to the merchandise that is being purchased.
This lesson explains credit card denials, split purchases, fraud and how to avoid distractions.
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As a Point of Sale cashier, your position and your job description may include the packaging or "bagging" of the Customer’s purchase. Your Cashier course would not be complete unless you learned the very important aspect of how to properly "bag" a purchase. Before getting down to the specifics of how to properly put the items purchased into "bags" there are some initial things to be aware of.
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People like to save money and they like using coupons. The cashier needs to know all about coupons, how they are redeemed and used and; how rebates work. This lesson also explains how Groupon works and how to accept a Foursquare Special Offer.
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